BidWire Cancellation, Renewal and Refund Policy

Effective: 2 October 2026 · Version 1.0 · This policy is part of the BidWire Terms of Service.

1. The short version

• SME plans renew automatically. You can cancel at any time. Cancelling stops the next charge; you keep alerts to the end of what you have paid for.
• New SME subscribers get a 14-day money-back promise on the first payment, as long as you have received no more than three alerts.
• After that, monthly and quarterly fees are not refunded when you cancel. Annual fees are refundable within 14 days of payment only.
• If your card fails, alerts continue for 7 days while you fix it, then pause until you pay.
• Masterclass: full refund up to 7 days before the session, half within 7 days, none after you attend or after we deliver your reviewed submission.
• Refunds go back to the card or account you paid from, within 14 business days.

2. How renewal works

• SME plans are billed by card through Paystack. After your first payment, Paystack charges the same card at the start of each new month, quarter or year until you cancel.
• Paystack emails you a reminder before each charge. That email has a "Manage subscription" button. So does the "Your subscription is now active" email you received when you first paid. Keep one of them.
• You renew at the price on your plan at the time, unless we have emailed you about a change at least 30 days earlier (Terms, section 6).
• Founder pricing renews at the founder rate for as long as you stay subscribed without a break.
• Corporate (Growth and Enterprise) plans are invoiced. They renew for the same term unless either side gives 30 days' written notice before the term ends.

3. How to cancel

Any one of these works:

1. Email hello@bidwire.brainwaveafricatech.com with your firm name. We confirm within one working day.
2. Click "Manage subscription" in any Paystack email from us and choose Cancel subscription. This takes effect immediately with Paystack and we will see it.
3. Reply CANCEL to any BidWire email. We cancel for you within one working day and confirm by email. (Replying STOP only stops alerts of that kind; it does not cancel your subscription.)

There is no notice period on SME plans. To avoid the next charge, cancel before the renewal date shown in Paystack's reminder email.

When you cancel:

• No further charges are made.
• Alerts and reports continue until the end of the period you have already paid for, then stop.
• We keep your profile and documents for 12 months in case you come back, then delete them. Ask, and we delete sooner.

4. Refunds

First payment: the money-back promise

If BidWire is not for you, tell us within 14 days of your first payment and we refund it in full, provided we have sent you no more than three alerts by then. This applies to the first monthly, quarterly, annual or founder payment, once per firm. After the fourteenth day, or after the fourth alert, the money-back promise ends and the rules below apply.

Monthly and quarterly plans

After the money-back window, monthly and quarterly fees are not refunded when you cancel. You keep alerts to the end of the month or quarter you have paid for.

Annual plans

Annual fees are refundable in full within 14 days of payment. After that, they are not refunded. The service runs to the end of the year you have paid for. Annual is priced at the cost of ten months, which is why it is not refunded part-way.

Corporate plans and setup fee

Invoiced plans are not refunded once the term starts. The setup fee is not refundable once onboarding has begun.

Bid Readiness Masterclass

• Cancel 7 days or more before the session date: full refund, or move to the next session, your choice.
• Cancel less than 7 days before the session: 50% refund, or move to the next session at no charge, once.
• After you attend, or after we have delivered your reviewed bid submission, whichever comes first: no refund.
• The three months of alerts included in the Masterclass are not refundable separately.

When we refund anyway

We refund the current period in full if:

• We end your plan for a reason that is not your fault (Terms, section 11).
• We stop offering BidWire (Terms, section 11).
• We have charged you twice, or charged the wrong amount.

How refunds are paid

• Refunds go back to the card or bank account you paid from, through Paystack or by bank transfer, within 14 business days of our confirming the refund. We cannot refund to a different account.
• Every refund is approved by one of two named BrainWave officers, Caleb Jimoh or Phoebe Mensah, so you know who is accountable.
• A refund includes the VAT and levies charged on the original payment, and we issue a credit note for the refunded amount.

5. If a payment fails

Paystack does not retry a failed card charge. So:

1. We email you the same day to say the charge failed.
2. Alerts continue for 7 days while you fix it.
3. If it is still unpaid after 7 days, alerts pause. Your profile and documents are kept for 12 months so you can pick up where you left off.
4. To restart, pay through the link in our email or add a new card via "Manage subscription". Alerts resume the same day.
5. If nothing happens within the 12 months, we treat the plan as cancelled and delete your data on the Privacy Notice timeline.

6. Questions

Email hello@bidwire.brainwaveafricatech.com or reply to any alert. We answer within one working day.

BidWire is a private service of BrainWave AfricaTech Limited, 335 Place, Off N1 Highway, Accra, Ghana. It is not affiliated with, endorsed by, or acting for the Public Procurement Authority, GHANEPS, the World Bank, or any government body or buyer. BidWire never asks for payment to bid.